Multi Union Trading Company Limited

TROUBLESHOOTING

Troubleshooting | Basic Knowledge for Compatible Ink Cartridge | Tips in Using Compatible Ink Cartridge | Technical Support

Technical Support

Chips

1.	Problem: Printer cannot recognize the newly installed cartridges Phenomenon: After installed the new cartridges, an indicator red light is on and the computer shows "compatible inkjet cartridges could not be recognized"

(1)	Reason:
	The chip is malfunction, e.g. chip’s quality is not good, use a wrong chip Estimation: Printer still cannot recognize the chip after several installations, but it can be solved by changing another new cartridge/OEM cartridge Solution: Replace a new cartridge or a new chip

(2)	Reason:
	The chip is damaged by the environment or transportation Estimation: Chip's damage can be obviously diagnosed from its appearance; otherwise it needs to diagnosed by factory Solution: Replace a new cartridge or a new chip

(3)	Reason:
	The chip is reset by the printer Estimation: It needs to diagnosed by professional technician Solution: The printer needs to be fixed by professional technician

(4)	Reason:
	The chip is loose and cannot be installed correctly Estimation: The chip is obviously loose or there is a gap between the chip and cartridge Solution: This problem mainly happen on all-in-ones CISS, it can be solved by resetting the chip and reinstallation

(5)	Reason:
	The cartridge is not yet well installed Estimation: It can be solved by reinstalling the cartridge Solution: - Compatible inkjet cartridge: Reinstall the cartridge 1-2 times - CISS: Try a bit harder when reinstalling the all-in-ones CISS

(6)	Reason:
	The circuit board of printer is damaged. It cannot recognize the chip Estimation: OEM cartridge cannot be recognized neither Solution: The printer needs to be fixed by professional technician

(7)	Reason:
	The print head probe is distorted for aging or incorrectly usage Estimation: OEM cartridge cannot be recognized neither Solution: The printer needs to be fixed by professional technician

(8)	Reason:
	The cartridge cannot compatible to the printer after the printer has been upgraded. It mainly happens on the new printer models Estimation: Even try many other cartridges, the cartridge still cannot be recognized, but it can recognize the OEM cartridge Solution: It needs an upgraded chip

(9)	Reason:
	The cartridge is used for an incompatible printer model Estimation: Customer's printer is not in the compatible model list Solution: We recommend the customers only use the cartridge which is listed in the compatible list on the package. Otherwise it should be tested by the factory or customers before using

(10)	Reason:
	The cartridge is damaged and cannot be installed Estimation: The compatible inkjet cartridge is obviously damaged Solution: Replace a new cartridge

2.	Problem: After installation, the chip cannot be recognized during printing Phenomenon: During printing, an indicator red light is on and the computer shows "compatible inkjet cartridges could not be recognized"

(1)	Reason:
	The chip is reset by the printer for it is not steady enough Estimation: It needs to diagnosed by professional technician Solution: - Compatible inkjet cartridge: Replace a new cartridge - CISS: Replace a new cartridge or a new chip

(2)	Reason:
	The printer has inherent odds to reset the chip. Generally the wild format printers show a high probability, e.g. 10000/CAN W7200/W6400) Estimation: All compatible inkjet cartridges in the market have this problem Solution: Replace a new cartridge or a new chip

(3)

Reason:

Some Epson new printers which are using 6th generation nine points chip will show "compatible inkjet cartridge cannot be recognized" when ink is used up. This is a normal message from the chip when ink is used up
Estimation:
Generally it can be judged by the chip message after connected to the computer. When ink is used up, the chip will show normal message (e.g. NONEP, T0711) or will show "UNKNOWN". All the Epson compatible inkjet cartridges in the market have this problem
Solution:
Replace a new cartridge

3.	Problem: CISS's chip cannot be reset Phenomenon: During printing, an indicator red light is on and asks for replacing cartridge

4.	Problem: A warning message shows that the cartridge is not original Phenomenon: After installation, LCD of printer or monitor of computer shows "THE CARTRIDGE IS NOT ORIGINAL"

5.	Problem: The change of ink volume cannot be checked Phenomenon: The change of ink volume cannot be checked during printing

Brother Series printer models

1.	Problem: The printer cannot recognize or shows low ink after cartridge is installed Phenomenon: After installed the cartridge, printer shows "NO COMPATIBLE INKJET CARTRIDGE" or "LOW INK"

Print out

1.	Problem: Nothing or white line is printed Phenomenon: Nothing or white line is printed after installing

(1)	Reason:
	The yellow sealing film has not been removed or has not been remove completely Estimation: The yellow sealing film has not been removed Solution: Reinstall the cartridge after removed the yellow sealing film. If this problem happens, recommend clean the print head 1-2 times. If the result is not good, it is better to turn off the printer for 20-30 minutes

(2)	Reason:
	The operation is not following the correct instructions: Especially Canon PGI-520/CLI-521. Before using, remove the yellow sealing film, and then take off the clip. Since there is pressure inside the cartridge, if the clip is taken off firstly, the ink will reflow and causes white line Estimation: Did not follow the instructions Solution: Replace a new cartridge/Follow the instructions

(3)	Reason:
	The printer has been unused for a long time. Air bubble inside the print head and ink blocked the print head Estimation: The printer has been unused for a long time Solution: Clean the print head, if it doesn't help, it should be maintained by professional technician. Recommend the printer should be used once a week at least and check the print head to avoid print head dry and blocked

(4)	Reason:
	The print head is aging Estimation: The print head is aging, nothing or white line is printed even using OEM cartridge Solution: Replace a new print head

(5)	Reason:
	The cartridge has not been installed properly Estimation: It can be solved by reinstalling the cartridge Solution: Reinstall the cartridge 1-2 times

(6)	Reason:
	Compatible inkjet cartridges refilled status is abnormal Estimation: It can be solved by replacing a new cartridge/OEM cartridge Solution: Replace a new cartridge

2.	Problem: Nothing or white line is printed Phenomenon: Nothing or white line is printed after installing

(1)	Reason:
	Ink supply system is abnormal Estimation: It can be solved by replacing a new cartridge/OEM cartridge Solution: Replace a new cartridge

(2)	Reason:
	The ink is not fluent enough Estimation: It can be solved by replacing different batches of cartridge/OEM cartridge Solution: Replace different batches of cartridge

(3)	Reason:
	Air is inside the print head Estimation: It can be solved by cleaning the print head or turning off the printer Solution:- Clean the print head 1-2 times or turn off the printer for 20 minutes

(4)	Reason:
	The printer is in poor condition due to the huge amount of workload Estimation: The printer works for a long time continuously Solution: The printer needs to take a 30 minutes rest for a long time working before goes on

(5)	Reason:
	Different types of ink will affect the printing result, especially mixing the pigment and dye-base Estimation: More than two types of ink are used on the same printer at the same time or alternately Solution: Recommend only one type ink is used on a printer

(6)	Reason:
	The normal white line Estimation: It can be solved by cleaning the print head or turn off the printer Solution: Clean the print head 1-2 times or turn off the printer for 20 minutes

(7)	Reason:
	Circuit board is damaged and out of working status Estimation: It needs to be diagnosed by professional technician Solution: The printer needs to maintained by professional technician

3.	Problem: Variation in color Phenomenon: The color in print out is different from the original image

4.	Problem: Lack of color Phenomenon: Refer to nothing or white line is printed

Ink leakage

1.	Problem: Ink leaks out inside the package Phenomenon: Ink leaks out before package is torn

(1)	Reason:
	Poor production Estimation: The package is perfect, but the leakage is serious Solution: Replace a new cartridge

(2)	Reason:
	Poor materiel Estimation: The package is perfect, but the leakage is serious Solution: Replace a new cartridge

(3)	Reason:
	The cartridge is crashed during the transportation Estimation: The package is obviously damaged and there is leakage Solution: Replace a new cartridge

(4)	Reason:
	Protection from the package is not enough Estimation: Both the package and cartridge are obviously damaged Solution: Replace a new cartridge

(5)	Reason:
	After the cartridge is taken out and laid down horizontally or inversely, the pressure inside the cartridge causes leakage Estimation: Ink leakage from the air vent after the yellow sealing film is pulled off Solution: The cartridge should not be taken out during in use unless there is quality problem

2.	Problem: Ink leaks out during printing Phenomenon: A spot of ink leaks out from the air vent when pull off the yellow sealing film

3.	Phenomenon: A spot of ink leaks out when pull off the yellow sealing film

4.	Problem: Ink leaks out when transporting the printer Phenomenon: Different degree of ink leakage when transporting the printer