Cause:

• Air bubble inside the cartridge
• The print head may be clogged with dried ink
• Poor condition or aging of print head
• Incorrect cartridge installation
• Running out of ink for certain color
• Wrong print settings

Solution:

• Clean the print head 2-3 times by pressing the “Clean Print Head” button to remove the air-bubble and clean the print head (Please read the printer user manual for detail)
• The installation method is not correct, reinstall the cartridge and clean the print head 1-2 times
• Replace old cartridge
• Remove the seal film at the bottom of the cartridge, resulting in the ink will leak out and it causes blank lines or shadows when printing
• Check the “Print Quality” setting on your printer; you may mistakenly have chosen “Draft” or “ Economic”
• Replace the old print head

Cause:

• Air bubble inside the cartridge
• The printer is aged or damaged or blocked
• The yellow label on the cartridge has not been removed on the cartridge

Solution:

• Clean the print head 2-3 times by pressing the “Clean Print Head” button. (Please read the printer user manual for details)
• Shake the cartridge well before installing
• Remove the yellow label to let the air enter into the cartridge
• Remove the seal film at the bottom of the cartridge, resulting in the ink will leak out and it causes blank lines or shadows when printing

Reason:

• The cartridge has not been installed correctly
• The chip has got dirt or dust
• The spring touching needle in the print head is out of order or damaged
• The spring tablet in the printer cannot be used without the chip

Solution:

• Follow the right procedure and reinstall the cartridge in. (Please read the printer user manual or “Tips for compatible cartridge”)
• Use dry cloth to clean the chip and reinstall the cartridge
• Check the spring touching needle
• It cannot be fixed and would need to be replaced

Reason:

• A warning message preset by the printer manufacturer to remind the user that the cartridge is not original

Solution:

• Click "yes" when the warning message asks you to click “yes” or “no”, and follow the instructions. This will not affect the printing quality

Reason:

• The printer power is off when installing a new compatible inkjet cartridge, so the printer keeps the status of the previous cartridge

Solution:

• Turn the printer off and on again, signal will be gone until compatible inkjet cartridge is depleted

We have a strict quality control system and all products have been rigorously tested before it is on the market. No printer will ever be damaged by our products.

Cause:

• Little lubrication oil
• Low temperature in work circumstances
• External force stops the cartridge

Solution:

• Add lubrication oil after cleaning the shaft and the cartridge carriage
• Regulate the temperature
• Remove the foreign body

Cause:

• Angle of the printer head has not been properly adjusted
• Paper or cartridge does not meet the printing requirement
• Wrong printing media chosen
• Printing media may be humid
• Resolution of the image
• Breakdown of the printer
• Deviation of print out printed from different computers

Solution:

• Please read the solution of “Blank line on the printout”
• Align the print head according to the specialized software
• Use qualified paper and cartridge
• Make sure you use clean and dry paper. If the paper is damp, the printing quality will not be good
• Use Inkjet paper for Word Document and Inkjet Photos paper for Images/Photos
• Replace the damp paper by dry paper and print again

Cause:

• The print paper has been loaded incorrectly
• The paper is curled or creased

Solution:

• Remove the stuck paper
• Replace the paper by the qualified one and adjust all sides